NovaReach collects a range of data to provide our services, enhance your experience, and comply with legal obligations. The scope of data includes:

• Personal Information: This includes your full name, company or organization, email address, phone number, and other contact details. We may also collect industry-specific data to tailor our offerings.
• Marketing & Project Data: Data relating to your marketing campaigns, project goals, submitted content, creative assets, and performance metrics. These help us deliver, optimize, and report on your projects.
• Usage Data: Information about how you interact with our website and services, including navigation patterns, device and browser details, IP addresses, and cookies. Analytics data allows us to continuously improve our platform.
• Integrations: If you choose to link third-party platforms such as Shopify, Upwork, Stripe, or others, we may collect relevant data from those integrations to streamline your workflow and analytics.
• Legal & Compliance: Records of contract terms, signed privacy consents, and audit logs are maintained to ensure compliance with GDPR, CCPA, and other global standards.

All data is collected directly from you, through forms, onboarding conversations, contracts, or integrations you initiate. We do not collect data from external sources without your knowledge or consent.

NovaReach uses your data to deliver premium digital marketing services and maintain the security and integrity of our operations. Our uses include, but are not limited to:

• Delivering and optimizing marketing campaigns, digital projects, and analytical reporting tailored to your needs.
• Personalizing your NovaReach experience, including dashboard interfaces, notifications, and service recommendations.
• Communicating updates, proposals, insights, and performance metrics to ensure transparency and prompt support.
• Ensuring legal compliance, conducting security audits, and safeguarding both client and company data from unauthorized access or breaches.
• Supporting research and innovation by analyzing anonymized, aggregated data to improve our platform, without identifying individual users.

NovaReach does not use your data for profiling, automated decision-making, or purposes beyond those explicitly stated in this policy. We never sell or rent your data.

Data security is at the core of NovaReach operations. We employ advanced protection measures to safeguard all client, partner, and visitor data:

• Our infrastructure is hosted on ISO 27001-certified enterprise cloud platforms. This ensures regular penetration testing, 24/7 monitoring, and resilience against cyber threats.
• Multi-factor authentication is enforced for all internal access, with strict role-based controls and confidentiality agreements for staff.
• All data is encrypted both at rest and in transit. We never expose plaintext, and sensitive information is protected with extra encryption layers.
• Our incident response team is trained to react rapidly to any breaches or suspicious activity. Clients are notified transparently and promptly in accordance with legal obligations.

Security audits and compliance checks are performed quarterly, and our team stays informed of the latest privacy regulations and technical standards.

NovaReach prioritizes confidentiality. We do not sell, rent, or share your personal data except as outlined below:

• Data may be shared with trusted partners and vendors strictly for the purposes of service delivery (such as payment processing, analytics, and client platform integrations).
• Information may be disclosed if required by law, regulation, or court order, such as in response to subpoenas or government requests.
• Third-party platforms (e.g., Shopify, Stripe, Payoneer, Upwork) receive only the data necessary for transactions, onboarding, or technical support, and are bound by their own privacy policies.

We ensure that all third-party service providers are vetted for security and compliance. Data transfers are encrypted and monitored.

NovaReach empowers you to control your data at every stage. As a client, partner, or visitor, you have the right to:

• Access, update, export, or delete your data at any time by contacting privacy@novareach.com or using the dashboard.
• Opt-out of marketing communications, tracking technologies, or analytics via your account settings.
• Request data portability, rectification, or restriction of processing as per GDPR and other applicable laws.
• Report privacy concerns, ask questions, or request a full copy of our privacy policy and audit records.
• Manage cookie, notification, and retention preferences using the provided dashboards and tools.

Requests are handled promptly, and our team is available 24/7 to assist with any privacy-related inquiry or complaint.

Cookies and analytics are essential for delivering a seamless, personalized experience. We use cookies to:

• Optimize site functionality, personalize content, and analyze traffic patterns for continuous improvement.
• Leverage advanced analytics tools, including Google Analytics and proprietary dashboards, using anonymized data to protect your identity.
• Allow you to manage your cookie preferences at any time through your account dashboard, including the ability to opt-out of tracking or non-essential cookies.
• Integrate with third-party cookies only as required for service delivery, onboarding, and security (Shopify, Upwork, payment providers).

You may choose to disable cookies, but this may affect some functionalities. Our cookie policy is regularly reviewed for compliance and transparency.

NovaReach serves clients globally, and our privacy standards meet or exceed the requirements of GDPR, CCPA, and other international frameworks:

• All cross-border data transfers comply with international laws, including Standard Contractual Clauses and local client rights.
• Requests for access, correction, or deletion of data are addressed promptly, securely, and in accordance with applicable laws.
• We provide clear information about how your data is processed, stored, and protected, regardless of your location.

For more information on regional compliance or to exercise your rights, contact our privacy team at privacy@novareach.com.

NovaReach utilizes AI and automation to optimize campaigns and improve efficiency. However, we maintain strict human oversight:

• AI tools are limited to campaign optimization and analytics; they are not used for profiling, sensitive decision-making, or client scoring.
• All AI and automation features are reviewed by a human privacy officer before deployment. Manual-only processing is available upon request.
• We are committed to transparency about the use of AI, and clients may request details or opt-out of automated data processing at any time.

No sensitive personal data is processed by AI without explicit consent and layered controls.

NovaReach maintains a proactive approach to incident management, ensuring clients are protected and informed:

• Our systems are monitored 24/7 for suspicious activity, unauthorized access, or data breaches.
• In the event of a privacy incident, clients are notified promptly with details of the breach, mitigation steps, and recommendations.
• We conduct monthly privacy audits, publish incident statistics, and have maintained a record of zero breaches or unauthorized disclosures to date.

Transparency and accountability guide our response protocols. For more information or to report a concern, contact our privacy team.

NovaReach services are not intended for children under 16, and we do not knowingly collect data from minors. Sensitive data, such as financial, health, or government information, is handled with extreme care:

• Sensitive data is only stored for the duration required by the project, never beyond contract needs, and is protected by extra encryption and strict access controls.
• Requests for deletion or restriction of sensitive data are honored immediately.

If you believe that a child or unauthorized party has submitted data, please contact our privacy team for immediate removal.

NovaReach reviews and updates this privacy policy quarterly, reflecting new laws, technological developments, and client feedback. We are committed to keeping you informed:

• Clients are notified of material changes to this policy and may request archived versions at any time.
• Our privacy team is available 24/7 for questions, clarifications, or requests regarding legal, technical, or policy matters.

For all privacy-related inquiries, contact privacy@novareach.com.