These Terms of Service constitute a legal agreement between you (“Client”, “User”) and NovaReach (“Provider”, “We”). By registering for an account, subscribing to services, or utilizing any NovaReach resources, you confirm you have read, understood, and accepted the terms outlined here and in related policies (Privacy Policy, Cookie Policy, Service Contract).

Acceptance is mandatory for access to our platform. If you do not agree, you must discontinue use immediately. We update these Terms regularly as law, technology, or business needs evolve. We will notify active clients of material changes via email, dashboard, or direct communication.

• Eligibility: Only individuals 18 years or older, or those with legal capacity in their jurisdiction, may use NovaReach. Companies must appoint authorized representatives.
• Updates: Your continued use after any update means you accept all changes.

NovaReach provides digital marketing services, campaign strategy, analytics, automation, creative design, integrations, and consulting. All service details, deliverables, and timelines are defined in your signed contract or onboarding agreement.

We strive for flexible, personalized service. From onboarding to reporting, you receive dedicated support, clear project plans, and transparent billing. Our platform includes direct access to analytics, dashboards, and client portals, plus seamless integration with third-party tools.

• Service Scope: All deliverables—ads, reports, assets, integrations—are described in writing before launch.
• Third-Party Vendors: We partner with leading providers for payments, analytics, hosting, and integrations (e.g., Stripe, Shopify, Google).
• Upgrades & Changes: We may enhance or discontinue features to improve quality or compliance, with notice.

You are responsible for providing accurate and up-to-date information during onboarding and throughout your engagement. Any changes to your contact, company, or billing information must be reported immediately. Account credentials, API keys, and sensitive access must be protected at all times.

We recommend using strong passwords and enabling multi-factor authentication when available. You are responsible for all activity on your account, including authorized and unauthorized access.

• Incident Reporting: Report suspected breaches or unauthorized access immediately via security@novareach.com.
• Acceptable Use: NovaReach may not be used for illegal, abusive, or fraudulent activities, including phishing, spam, hacking, or intellectual property violations.
• Best Practice: Do not share your dashboard or API credentials via unsecured channels.

Service fees are detailed in your contract, dashboard, or invoice. All prices are quoted before project initiation and include applicable taxes. Payment is accepted via secure, PCI-compliant providers. Invoices are issued electronically and payment terms are specified in your agreement.

Refunds are granted only for non-delivery, major technical faults, or as outlined in your contract. If you dispute a payment, contact our billing team before initiating a chargeback. Late payments may result in service suspension or interest charges.

• Accepted Methods: Stripe, Payoneer, credit card, bank transfer.
• Refund Requests: Must be submitted in writing within 30 days of invoice.
• Late Fees: Assessed after the grace period indicated in your contract.

All NovaReach technology, content, creative assets, and processes are protected by international copyright, trademark, and trade secret laws. You retain ownership of your submitted materials, and NovaReach retains rights to its platform, software, and documentation.

By submitting content, you grant NovaReach a limited license to use, reproduce, modify, and display your assets for the sole purpose of delivering contracted services. You must ensure you have rights to any third-party materials provided.

• Client Content: Remains your property; NovaReach acts only as processor or facilitator.
• NovaReach IP: May not be copied, distributed, reverse-engineered, or sold without express written permission.
• Third-Party Rights: You are responsible for licenses or permissions for assets you submit.

NovaReach maintains the highest standards for data protection. All data is encrypted, stored in ISO 27001-certified cloud environments, and managed according to GDPR, CCPA, and other international laws. We operate with full transparency, never selling or renting your data.

You have the right to access, update, export, or delete your personal and company data at any time. All requests are processed promptly by our privacy team. We conduct regular audits and maintain a dedicated incident response protocol.

• Data Rights: Access, update, export, delete, restrict processing.
• Security: Encryption in transit and at rest, quarterly audits, breach notifications.
• Contact: privacy@novareach.com for any request.

NovaReach strives for perfect service delivery but cannot guarantee uninterrupted access or absolute error-free performance. Our liability for any claim is limited to the amount paid for services in the previous 12 months. We are not liable for indirect, incidental, or consequential damages, including lost profits, data, or business interruption.

Events beyond our reasonable control (natural disasters, cyberattacks, third-party outages) are excluded from liability. If a major event disrupts service, NovaReach will notify you and work to restore operations as quickly as possible.

• No Indirect Damages: Applies to all claims, whether in contract, tort, or equity.
• Maximum Liability: The total fees paid in the prior 12 months.
• Force Majeure: Covers natural disasters, war, acts of government, internet outages, and more.

You agree to indemnify, defend, and hold harmless NovaReach, its affiliates, officers, and employees from any claims, damages, losses, or expenses arising from your breach of these Terms, unlawful conduct, or misuse of our services.

If a third party sues NovaReach based on your content, campaign, or conduct, you are responsible for resolving the dispute and covering all associated costs. NovaReach will cooperate with you to resolve any legal matter quickly and fairly.

• Third-Party Claims: Includes copyright, trademark, privacy, or contract disputes.
• Legal Cooperation: You must provide documentation and support during investigation.

NovaReach may suspend or terminate your account for violations of these Terms, non-payment, security risks, or legal reasons. We strive to provide advance notice and support for resolution. Upon termination, your access to dashboards, files, and services will be revoked. Outstanding fees become immediately due.

You may terminate your account or contract at any time with written notice. Some data retention may be required for legal or compliance reasons. Most accounts can be reactivated after resolving the issue (e.g., payment of overdue invoices).

• Voluntary Termination: Initiated by written request from client.
• NovaReach Termination: For cause or non-payment.
• Survival: Intellectual property, liability, indemnification, and dispute clauses remain in effect.

These Terms are governed by the laws specified in your contract or onboarding agreement, typically your country or NovaReach’s headquarters jurisdiction. All disputes will be resolved by confidential arbitration or courts in the designated region, unless otherwise agreed.

NovaReach prefers direct negotiation and mediation for any dispute. If a billing or service disagreement arises, our team will work with you to resolve it before pursuing arbitration or legal action. Class actions and jury trials are waived where permitted by law.

• Arbitration: Confidential, binding, with costs shared as per agreement.
• Negotiation First: Direct resolution is always prioritized.

These Terms, along with referenced policies and contracts, represent the entire agreement between you and NovaReach. If any provision is found invalid, the remainder remains effective. NovaReach’s failure to enforce any right does not waive future enforcement.

You may not assign these Terms or your account without written consent. NovaReach may assign its rights at any time. The English version of these Terms is legally binding; translations are for convenience only.

For any questions about these Terms, legal requests, contract negotiation, or urgent support, our legal team is available 24/7. We provide prompt, transparent, and premium responsiveness for all legal and compliance matters.

• Email: legal@novareach.com
• Phone: Provided to clients upon onboarding for real-time legal support.
• Account Manager: Your assigned manager can escalate urgent legal issues internally.

NovaReach is dedicated to your legal safety, business success, and peace of mind.